Our Data Protection Policy

When you give us your personal details they are stored in accordance with our Data Protection Policy. The words in bold are the relevant terms used in the Data Protection Act 2018, which includes the General Data Protection Regulation.

We want you to be absolutely confident that we are treating your personal data responsibly. The only people who can access your data have a genuine need to do so.

  1. Your request for treatment and our agreement to provide that care constitutes a contract. We need to collect personal information about your health in order to provide you with appropriate treatment. You can, of course, refuse to provide the information, but if you did that we would not be able to provide the best possible treatment.
  2. We have a “Legitimate Interest” in collecting that information, because without it we couldn’t do our job effectively and safely.
  3. It is also important that we can contact you about your appointments with us or to update you on matters related to your treatment. This again constitutes “Legitimate Interest”, but this time it is your legitimate interest.

We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer). After this we will delete your records, but you can ask us to retain your records if you wish.

Records are stored in the clinic, on paper files, in locked filing cabinets. Contact details are also stored in a password-protected file on computer.

We will never share your data with anyone who does not need access without your written consent.  Only your practitioner(s) will have routine access to your data, for the purpose of your treatment.

You have the right to see what personal data of yours we hold, and you can ask us to correct any factual errors.  Provided the legal minimum period has elapsed, you can also instruct us to erase your records.

Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain.  Complaints need to be sent to the “Data Controller”:

Fionnuala Murphy BSc(Hons)Ost
Fulwood Osteopaths,
300 Aigburth Rd, Liverpool L17 9PW
Telephone 0151 727 1771

If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s Office.